Everything You Need to Know

Find answers to the most common questions about our products, shipping, and more.

Products & Ingredients

Are your products natural?

Yes! Our supplements are made with high-quality, natural ingredients, free from artificial additives.

Are your products vegan and cruelty-free?

Yes, our products are 100% cruelty-free and most are vegan-friendly. Check each product page for details.

Do your supplements have any side effects?

Our products are safe when used as directed. If you have any medical conditions, consult your doctor before use

Orders & Shipping

Where do you ship to?

We currently ship to the UK and selected European countries. Check our shipping policy for more details.

How long does shipping take?

Orders are processed within 24-48 hours. Standard UK shipping takes 3-5 business days. Express options are available.

How can I track my order?

You will receive a tracking link via email once your order has shipped.

Returns & Refunds

What is your return policy?

We offer a 30-day money-back guarantee. Items must be returned unused and in their original packaging.

How do I request a refund?

Contact our support team at help@vitaalq.com with your order number, and we will guide you through the process.

Do you cover return shipping costs?

Customers are responsible for return shipping unless the item is defective or incorrect.

Payments & Discounts

What payment methods do you accept?

We accept Visa, MasterCard, PayPal, and Apple Pay.

Do you offer discounts for first-time buyers?

Yes! Subscribe to our newsletter to get 10% off your first order

Can I use multiple discount codes?

Only one discount code can be used per order.

Need more help?

If you still have questions, feel free to contact our customer support team at help@vitaalq.com or via our contact form.

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